Motorola KRZR K1m Phone (Verizon Wireless, Phone Only, No Service)

i never used to believe people who say their phones break spontaneously..but then mine did. i had this phone for about a week and a half. while i was talking one day, i heard a *pop* and the screen went black. dead. nothing. boo. according to the tech at the store, the battery exploded. freak of nature or is this thing an energy whore? i ran out of battery every two days and i am not even a hard core user.



that aside..it is pretty, but the menus are a big fat pain in the but.

My Krazr developed a hairline crack across the front mirror two months after purchase. No abuse, just use. I have a feeling that my phone is not unique and that this is pretty clear evidence of a defective phone, if not a design flaw.

Verizon, of course, has been absolutely useless if not downright unhelpful. I have insurance, but there is a fifty dollar deductible. This seems crazy for what must be a $5 part. Naturally, they won't sell me the replacement part-- they want me to buy a new phone. So I will wait until it develops other problems, which seems likely at this point, before I file my claim.

Otherwise I like the phone. I just don't expect it to last very long.

Phone looks and feels great. I get excellent battery life. The only issue is the lousy Verizon software. Buy this same phone from T-Mobile, Sprint, or Cingular.

!!!THIS REVIEW ONLY APPLIES TO THE VERIZON WIRELESS MODELS!!!

As a former owner of this phone, and several others, I know that this phone is terrible! In fact, all Verizon Wireless Phones today are terrible; and I am waiting for my contract to run out to switch. I am currently using an old used phone I bought off E-bay to hold me over.

1. This phone is very fragile; my old phones I could accidentally drop many times before they became un-usable; this one fell once (from no more than 3 feet) and that "beautiful" face was cracked from side to side; thank god I had insurance.
2. All Verizon Wireless phones have the same operating system/interface now that is terrible! You can barely customize anything; some of the worst things:
a. You can only customize one or two of the 4 shortcut keys on the front page; the other two are "locked" by Verizon to use features that cost money!
b. The two soft keys on the front page are not customizable anymore
c. There are only 3 or 4 alarm clocks and none are rename able (for reminders)
d. Using the calendar; if you need to reschedule an appointment for the next day you'll have to create a whole new event and delete the old one as you cannot just roll over the date of the current day to tomorrow.
e. For text entry the iTap (predictive text) is not the default and most importantly cannot be made the default. This means, that if you need to type out a text message or a calendar appointment you'll have to switch each time to the iTap entry mode.
f. You cannot change the color of menus; you're stuck with the ugly red and black theme everywhere
g. Basically, if you are used to and like the Motorola OS/Interface you're SOL. This Verizon OS really is just a small step above those phones with 3 or 4 buttons that your grandpa or child would use in emergencies; it is dumbed down and handcuffs you. On purpose I'm sure; read about the class action lawsuit regarding the Motorola v710 (a phone that I also owned and was very familiar with); this Verizon OS makes that v710 seem look like a super computer.
3. I went through 4 phones before I went to an old one. Every single one would work for a few days and then the ringer would not ring or the earpiece volume would drop to near in-audible. I suspect this is thanks to the shabby Verizon Wireless OS/Interface

About the only thing this phone is good for is for teenagers (and those who refuse to grow up) who waste their time and money using this phone as a crappy MP3 and video player or poor quality camera. Oh and I believe even the typical Motorola options for the camera are crippled by the Verizon OS; oh and did I mention that if you DID want to use this phone as a crappy MP3 player you'd have to plug in an earphone adapter that takes up the phone charging port? I wonder how many songs you can crank out of it before your phone needs charging; especially if you use Bluetooth like I do.

This phone and every other Verizon Wireless Phone (with the exception of Smart Phones) are worthless! They are crippled by the Verizon Wireless OS and I do not recommend them to anyone. It is a shame because Verizon has very good coverage; at least in my area.


I got this phone...well actually two, one for me and one for my girlfriend, and BOTH experience the same problems; short battery life like everyone says, the phone freezes at random times FREQUENTLY especially when trying to send a message and then you got to take the battery out and turn it back on, frequently will say "failed delivery" while sending a text even when you have a good connection, it randomly shuts off every couple days. I took both phones in for repair and explained what was wrong with them and they still have the same problems.

Basically the only thing good is I've never had a dropped call yet, but a lot of times it's hard to place a call too even when you have the full 8 bars. So anyway, if I were you I'd get the LG Envy instead. I wish I did.

This is a very good quality phone. I have had it for two months and have not had any problems. I live in a rural area and I could never get reception on my other phones but I get full reception on this one. The features are quite advanced and take some getting use to but are easy once you get use to them. The speaker on this phone is very good. The music plays very clearly. My only complaint is that this phone is advertised as a music phone but to play music you have to by a memory card and a music transfer cable. The memory card will set you back about $40 and the transfer cable with cd about $25. Once you get these you are good to go.

The phone is very aesthetically pleasing to the eye. Looks sharp, fits nicely in my pocket. I really like the fact that, unlike my previous LG, if it is in your pocket and the buttons get pressed by keys or anything else in your pocket, it won't change volume settings, take random blank pictures, etc. The buttons don't do anything when the phone is closed. That was one of my biggest pet peeves with my previous LG flip phone.

This phone is very comfortable to hold, call quality is great, and the volume is actually pretty loud. Speaker phone works fantastically also. I love the bright, crisp LCD screen. VCast video looks awesome on the small screen.

People gripe about the fingerprints and smudges that easily show up all over the mirrored finish, but that is to be expected. People get this phone because of the unique mirrored finish. If fingerprints that wipe off easily bother you, move along and get something else.

Now for the CONS, which I have a few to gripe about.

1) The battery life is horrible. I don't know what all these people are talking about with long battery life. My wife and I both just got these phones about a month ago, and we're both charging just about every day. I hardly even use my phone, so I don't understand what is draining the battery excessively. If I go more than 2 days without charging, it's dead.

2) The menus are not well organized. This is more Verizon's fault than Motorola, but it is extremely frustrating. There are no shortcut buttons. On my LG, I would simply hit Menu, 3, and then 7 to get to the calculator. Or Menu, 3, 2 for alarm clock. This phone has no hot key availability to quickly navigate through the menu... so you have to hit menu, scroll over to settings and tools, scroll down to tools, and then scroll all the way down to calculator or alarm clock. It is really frustrating and time consuming.

3) It makes NO sense to me why Motorola would charge you an additional $30 for the software to connect your phone to your PC. You need to buy a special USB cable, not just a standard USB A to B cable, and special software to be able to use 3/4 of the applications this phone has available. Why put all of the bonus features on the phone that 99.9% of people aren't going to use because it's not worth forking out the additional $30.00? It's absurd and this material should be included with the phone. It's akin to buying a digital camera and then having to purchase drivers, software and a cord separately to be able to connect it to your computer. Or buying an iPod and having to pay for the software and cord separately.

4) The camera quality is relatively poor.

All in all, I like the phone for it's aesthetics and call quality, but hate the battery life and everything about the bonus features. Either I can't use them because I can't connect to my PC, or they are a pain to get to due to lack of shortcuts.


I've had this phone for about 3 months now. Those who are looking to buy this phone, I would say go for it, without any reservations. It has everything that you want from a phone. So go ahead..!

-Good audio quality and reception
-It's stylish, and the best Verizon offers for average (something not very expensive) users like me.
-Looks are great, and it's scratch-proof, so it's great for some rough and tough handlers like me. However, there is a side effect of it - lots of finger prints just by holding it, I just rub the phone on my clothes every now and then ;).
-All of my friends likee this phone a lot, and naturally it makes me all the more happier.

However, not everything is good.
-First and foremost the big negative is, the phone has some white noise (sea shore type, humming), when you turn the speaker on, you can hear like you are playing a blank audio tape.
-It's not possible to talk while charging the phone, since it charges from side, so holding in the hand is kind of inconvenient.
-I hate the Verizon operating system. In my previous V710 I had original Motorola OS, which one is thousand times better than Verizon's sucky one.
-Due to this Verizon OS, you can not switch the ring mode (high, low, vibrate etc) from the side buttons, you actually have to open the flip to do this.

However, in the end, to me the look takes over all of those above. If it hadn't the issues I mentioned above I would have given it 5 stars.



This is the worst phone I've ever bought. Please, continue your phone search before you buy this one. Besides the fact that the ringer and vibrator don't work at random times, the applications are so ridiculously annoying to get to. In my old motorolla the applications, such as text messages, were much quicker and easier to use. In addition, the alarm clock feature, which I use daily- is riDICulous. First of all, you can't change the volume. Second of all, if you are sleepy and hit the side of the phone the alarm will stop but the snooze does not kick in. In other cell phones, snooze automatically kicks in unless you open the phone and turn the alarm off. Lastly, the mirror front, while it has come in useful from time to time when I forgot my compact mirror, is not a good phone cover. Finger prints get on it obviously and the phone always looks dirty.
This phone...sucks.

Hi - I have the Fire Red phone..I recently upgraded from a 3 yr old Motorola V60 (last of the old black & white screens!). I like the practical features that motorola offers on the KRZR and it's performance has been great. Improvements from "older phones" include 1 - no more antenae...yeah! (they always get in way or break) and reception is fine, even in the areas I know to be "staticy".... 2 - more stylish - black, white or red...i choose red for easy visibility in purse, or car. I like the reflective surface on face-up side, and "texture" on back side, so it does not slide around.... 3 - ultra slim, pretty light, but still feels like a phone in your hand when talking - I like this, that the mic is near your mouth! 4 - keypad has slight "nubs" so you can sense separation between buttons, this is nice as some phones are hard to dial from cuz too smooth / sensitive buttons.

Great and easy to use features include phonebook, you can set events w/reminder alarms in the calendar, calculator, 3 frequent alarm clocks (example is monday-friday 6 am), the camera (it's a two click process - much faster and easier than competitors) and speakerphone.


It has plenty of standard ringtones, and you can download from Verizon other ones too. It has a place for additional memory card (extra $$)....it can download music, etc. but I have not attempted that yet. I have an mp3 player, so don't see need for it (yet) in my phone too!

Warning...it only comes with a charger for home plug, so plan on spending $30-$60 for a car charger, $35-$70 for Bluetooth hands-free (gotta be a safe driver!)... $10-$30 for case (custom belt clips are $20), $35-$70 for extra/ extended life battery and $xx for the extra memory card. gone are the good old days of the "extras" being included in a package!

The first Motorola Krzr K1M(white) I purchased from Verizon lasted less than 3 weeks before many of the functions ceased to work. I was instructed to cycle power on the phone--this worked once. Then many of the functions on the phone ceased to work altogether. Thought I had a defective phone, so Verizon replaced it free. I love the appearance of the phone and its functional setup. With my new phone I was able to transfer music files to the microSD card for about a week. Then the phone would no longer connect to my PC. I reloaded the USB drivers many times and swapped in known good USB cables--all to no avail. My computer would recognize the hardware connect as a Motorola K1M/L7c, but refused to interface with it. I called Verizon and they gave me a software fix via download. This worked for about 3 days, then back to the same thing--whenever I attempted to connect the phone in "sync" mode, I would get a "connection failed" message on the phone. This appears to be no fluke--2 brand new phones of the same model plus a (known to Verizon, hence the downloadable fix)software glitch. I love the phone--it works great. The video and still camera works great. But the music transfer system is abysmal. My original phone got to the point where it almost seemed as if the Bluetooth functions and the contacts button were inoperative. I also purchased a Motorola Bluetooth headset--it was poorly constructed. Got rid of it and purchased a Plantronics--it works great. I will no longer be purchasing ANYTHING by Motorola! I am going to swap this phone for either an LG or a Samsung--those are products I can trust!

I purchased this phone after my good experience with the Motorolla e815 cell phone. The improved reception compared to my previous Samsung and Audiovox was extraordinary. I have yet to be disappointed, never losing calls in my house anymore.

I am a little disappointed with the text messaging features. The e815 was very intuitive with the use of apostrophes and inserting quick text. The KRZR requires 4 strokes (using shortcuts) to insert an apostrophe, while the e815 was able to figure them out in iTAP mode.

The camera has the same lag that the RAZR has. The camera will snap the picture, but the aperture stays open for so long, all but the most static of shots will be blurred. Again, the e815 was a great camera, but the inset lens fills with lint if you put the camera in your pocket. The KRZR has a smooth surface over the lens, so it is easy to clean off, (I just wipe it on my shirt if it seems dusty). If you plan on taking any kind of action shot, however, you'll probably be disappointed.

For phone calls, I am very pleased with this phone. The buttons are easy to use, and you can actually feel them under your thumb. The sound and reception are wonderful. When using a bluetooth headset, I don't have to worry about being able to hear the other person, or there being static when the phone is in my pocket. I love the voice recognition.

The battery life is terrific. I am thinking about getting a memory card for holding music, since I have realized that as a phone, the battery has ample storage. I don't think listening to music is going to ruin my battery life. (I'll update this after testing the card).

Best of all with this phone is: it fits in a pocket. It seems like phones have been getting bigger, rather than smaller lately. Finally, there is a phone that is small, has good reception with an internal antenna, and no protrusions on which to get hanged. An added little feature, too, is the anti-slip backing. You can put this phone on your desk, or dash, and not worry about its sliding all over the place.

This phone is great! Clear sound and nice to use. Unfortunately, Verizon disables many of the great functions the phone has!

You cannot use your own ringtones...you have to purchase ringtones from Verizon only!

Transferring pictures from your phone is a pain...you must buy the extra memory module for your phone, copy the pictures from phone memory to card memory, remove the card and put it in a card reader on your computer.

The LCD screen is excellent, unfortunately, Verizon puts big borders and stuff on it though, which reduces what you can see.

There are other frustrations like having to spend about $60 or $70 for the software packages to sync with your calendar, and do other stuff that probably should be included with the phone. Just keep in mind if you get your Krzr for $99 it will cost you much more to actually get a little of the funcionlaity from your phone.

Customer service isn't great either...here is the actual email I got back when I asked how to get the USB drivers installed...(the store sold me the wrong Mobile Office Kit)

-Account:

-Dear Scott,
-you need to have windows Medial pay for vcast it comes with cd
-driver for your phone and the software, from VERIZONWIRELESS
-Store.That is only way. Sincerely,

-Amil
-Verizon Wireless
-Customer Service

That was a big help :|

In my opinion, Verizon is a bait-and-switch company because it is not at all obvious to the normal consumer that they deny you the freedom to use your phone the way it was designed to be used.

I have owned a number of phones over the course of the last couple of years. Recently (within the last 3 months) I have tried the Samsung, Chocolate and LG VX8600.

Phone
Call quality is much better than what I experienced with the LG. The LG sounded muffled to people on the other end when I was talking with them. Those same people now say that this phone is great. Much crisper. Reception is also better than the LG, which does surprise me.

Camera
Hey it is a camera phone! It does what it is designed to do.

Music
The phone uses a mini-SD card. Works great. No bogging down of the processor as I experienced with the Samsung.

Texting
I like the iTap better than LG's version. There seem to be more words loaded into the dictionary.

Bluetooth
I am currently using a plantronics 655 Bluetooth headset. Call quality is excellent and much better than the 8600.

So far it is a keeper!

I bought this phone after reading online reviews on Amazon stating that Motorola had fixed the short battery life problems of the RZR, and because of its style and feartures. The battery has NOT been improved for my phone.

I've had this phone for one month and I can catagorically say that Motorola has not improved the battery life. I read another customer review stating the customer went eight days between charging; I, on the other hand, am charging it every single day after making approx three short calls and maybe a half dozen texts (no music, no games, no video). I don't know what the deal is, but I'm considering other options.

Also, be aware that purchasing the phone from Amazon.com tells Verizon that you are a new customer, not returning. I was a returning Verizon customer and I had major headaches trying to keep my old phone number. I literally had to call Verizon customer service every day for five days, sometimes more than once a day, talking to a variety of nice, pleasant, but under-trained reps, who gave me conflicting information about keeping my number. Ultimately, I did get to keep my old number, but not until after I was told the contrary on the fourth day and emailed everyone I know with my "new" number, which I embarassingly then had to retract.

I do give the phone two stars instead of one because it is darn pretty and does have the features that inticed me into buy it in the first place; however, I would never recommend any of my friends buy it.

The phone as a phone is great. Long battery life, great looks, great reception. The only downside is the lack a2dp, so no bluetooth wireless stereo headset. This cripples the mp3 capability. Also, there still isn't support for mobile phone tools. So you have to buy a transflash card writer and transfer the mp3s via windows. the LG vx8600 does have the stereo headset capability. If you are a prospective buyer, look at that phone first to give you what this phone is lacking

It's a great phone, have a good reception, but I just disappointed with the battery. Short battery life. I have to recharge it every other day, eventhough I don't use it that much.


This review is more for the service than the phone, the phone is amazing but the carrier is terrible. I have switched from T-Mobile to Verizon and they have by far the worst customer service I have ever experienced. I was disconnected from customer service during transferred calls multiple times, I was called back at a later date at 7:30am because that call center is on the East Coast and the wanted me to take a survey of how I was helped. The phone is locked and owned by VERIZON NOT YOU!! You cannot cannot change the Menu Options and you have to pay for everything directly through Verizon, it will not let you upload your own ringtones! If you are looking for a phone go through Cingular they have far better service. Verizon Blows!!!

I absolutely adore this phone. It appeals to the techno geek and to the "I don't get technology" type-person. Being the latter, I was scared of this phone. But once I got my hands on it I found it to be one of the best phones I have ever owned. It is durable, compact, and the battery life is extremely long. Although it does have an highly annoying fingerprint catching factor, it is nothing a nice silicone cover can't fix.

The layout is set up really nice and the menu is accessible--you can find your way around without using a manual. The audio on the phone is high quality. I can hear everything clearly and that is one of the joys of this phone.

Great phone, works great for music, email and navigation also im's, beautiful, have to buy separate cord/software from verizon to download songs, and will have to buy microsd card to keep a decent amount of music/data on phone- RG

I bought this phone a couple of weeks ago, because it was smaller than the RAZR and it appeared to be up to date with technology. I was dissapointed to find out that this sleek phone is unfortunately not too different from the original RAZR that came out a year ago. My main complain is the camera, while the RAZR offers a resolution of a little less than 1 megapixel, the KRZR only offers 1.3 megapixels. Also, the KRZR lacks a flash, which renders its camera feature useless at night. Additionally, the camera lens is deficient at balancing light, hence even when taking pictures during the day, the camera will deliver pictures of lower quality than other 1.3 megapixel camera phones, such as the LG VX8300, which came out 2 years ago! I recently found that there is a new RAZR (V3x) that comes with a flash and a 2.0 megapixel camera, and a microSD memory slot.

The rest of the features of this phone are very good and up-to-date:
Call Quality: The phone offers very high call quality, with little dropped calls and overall great reception. On the other hand, some users may prefer Nokia call quality better.
Bluetooth functionality: The Bluetooth is easy to operate and synchronize. The standard voice recognition makes this feature very easy to understand and operate. You won't need to program the voice commands.
Ease of use: Verizon has installed the operating system for this phone. This has enabled a very easy to use interface which I find very intuitive. At the same time, this operating system will be something that some people won't like, hence the only option would be to switch your cell phone provider.
Quality of construction: The phone has a very solid construction and it feels a comfortably heavier than the RAZR. The "plastic top shell" face is not as easy to scratch as it appears because the plastic is placed a slightly deeper than the edges of the phone. However, as many people have noted, the phone is very easy to smudge, and there will be fingerprints all over the phones face, most of the time - pretty much like one of the new iPods.
Additional Features: The phone includes the ability of MP3 playback, which is great, but the headphones need to be connected through a special adapter. Additionally, Verizon has some of the MP3 playback features locked to force users to use the Verizon services, which is fine with me because I don't use this feature.

To me, the deciding factors for a phone are: Call Quality, Size, Batttery Life, Features. So this is what I will focus on:

CALL QUALITY: I'm also very impressed with the call quality and clarity. Both with and without bluetooth, I no longer have to repeat myself or say "what?". The speaker is very loud and clear and unlike the RAZR, you don't have to hold it a certain way to hear. The overall reception is great.

SIZE: The phone is a bit longer than most, but it's very narrow and thin. It a very good compromise. As a result, it's very comfortable as a handset when talking, feels good in the hand, and I am VERY happy with how it feels in my pocket.

The build feels fairly solid and I don't expect to see loose parts in the future.

BATTERY LIFE: OK, I must RAVE here. I received this phone over a week ago and charged it up immediately. I am now on day 8, yes day EIGHT, and have yet to charge the phone again. It's still showing 1 battery bar. Needless to say, I'm quite impressed. Granted, I only enabled the bluetooth radio when I use it and I've only spent about 100 minutes talking on it this past week. Neither of my previous 2 LG phones lasted longer then 3 days under any conditions though.

FEATURES: It has all the bells and whistles: camera, evdo, mp3 playback, voice recorder, video capture, etc... I've not put these to the test yet though.

I must also comment on the charger\data port. It is a standard usb mini port. This means you can buy a standard non-proprietary USB A to USB mini B cable ( < $5 ) and connect this phone to your computer's USB port to RECHARGE THE PHONE and for any needed data connectivity. It's a VERY VERY NICE FEATURE to me. No longer do I need to spend an additional $20 for a data cable and another $30 for a second charger. $5, hook the phone to my pc at work or on the road, and recharge.

Now the cons,
1) yes, it shows fingrprints. Wipe it and forget it.
2) I'll be suprised if the the charger port cover lasts two years. I don't now a better way to cover it though.
3) Screen is smaller than some. This is due to the size of the phone though.
4) DAMN VERIZON for crippling this phones bluetooth profiles and also putting their interface on it. Verizon does this on all their phones though so nothing that you can get around.


PROS:

1) Quite possible the sexiest phone around
2) Plays MP3's and AAC's, making it a decent iPod substitute for short trips
3) Beautifully constructed

CONS:

1) You have to remove the battery cover to remove the memory card
2) Shows fingerprints more than even an iPod
3) Charger cover is not well thought out.

I got this phone the nanosecond it was available as a replacement for my V710, which was having issues with it's charger. With new-every-two, I got a great deal on it. I was initially disappointed in some features that were different than the V710: you have to open the flip to use the side keys to change volume or engage the speakerphone, the dedicated camera key is gone and the voice mail key is now a voice memo key, which I find less useful. I must also be the only person in the solar-system to actually PREFER Motorola's interface rather than Verizon's. But I am getting over that. It's also harder to get the memory card out of this one as opposed to the V710, which is odd considering that since the easiest way to get MP3's to the card is to do so from a card reader, you are going to be pulling the card out a lot. (V-Cast music software does not work with a Mac, and actually doesn't work with my last-year vintage Dell PC at work) The bit covering the charging port is tethered by a bit of plastic that puts the cover in exactly wrong place for the charger and the optional (and useless) headset. It should have been either left off or slid back out of the way. Oh, and I wish the time was larger on the outer display, and visible without lighting, like the GSM RAZR's

But these are niggling complaints. This is perhaps the most beautiful and beautifully constructed phone you can get that is not a Vertu. Yes, the glass front is going to get fingerprints, especially when you use it as a music player, but if you keep it in your pocket those smudges will be buffed out. The phone is just heavy enough to feel substantial without being too heavy, the keys have good feel to them. Nothing on the phone feels flimsy (except maybe the cover on the charger) unlike my V710; this baby really raises the bar for mid-range mobile phones (and at this price, it's mid-range). Reception is extremely good, even better considering that analog is left off this one. Battery life is amazing considering how wafer-thin the battery is: I get about 3 days between charges with moderate use of the music player and bluetooth connection in the car. If you are more popular than me (and who isn't?), you'll be charging more often.

The music interface is not bad. I find it easier to just drag MP3's and unprotected (which means not bought from the iTunes Music Store) AAC's to the "My Music" file on the optional memory card and you are ready to rock. One caveat though: the optional Motorola headphones in the V-Cast Music Essentails kit are worthless if you want to use them in anyplace that has any ambient noise. They seat in your ear worse than iPod headphones, which makes it impossible to use them on, say, the bus. What they were thinking, I'll never know. Somone is going to make a mint making in-ear adapters; Motorola would be well advised to just offer a microphone/clip thing you can plug a pair of decent in-ears into in future.

Having typed that, I am very, VERY pleased with this phone, and if you're on Verizon or wanting to switch, this is the phone for you.

First I should say I do not own this phone. I almost bought it but I am very particular about design and found that when closed the plastic top shell cover takes any finger marks when you touch it, it does not matter how dry your hands are. They had two KRZR for show in the verizon store and only these two phones had huge marks all over which I really noticed immediately. Ok it's nothing you will say. Yes but enough for me not to buy it. Nobody mentionned this sofar.

The Motorola RAZR got an extreme makeover in order to reveal this must have mobile phone/fashion gadget.

This phone is perefected in such a way that all the little things that I didn't like about RAZR where taken care of.

PROS:
1. Of course it is the most stylistic phone that I have seen so far.
2. Call quality is very good.
3. Broswer is very practical and usable.
4. Playing music using the touch controls on the flip is very practical and serves like an mp3 player.

CONS:
Can't think of any as of now (I have been only using since past few days). Will update as I use more.

This phone is good quality phone, with good quality camera and video recorder. Inserting or removing MicroSD card from under the battery cover is not a big deal. But there are three things I like to see Moto improves it over the time:

1) font size is small. Due to high resolution screen, the letters are small, if you don't have a 20 years or yonger eyes, you may have problem to read the display; Hope Moto will make the font size adjustable;

2) Moto Phone Tool software could not get the driver download. I spent a few hours on the phone with Motorola support trying to get the Krzr driver download, so that the Moto Phone Tool would work with this phone. They say Moto had released 4.3 Phone Tool software, we spent many hours with Motorola support engieers and mangers, get the software updated to 4.3.5 but still no driver, I can not sync the phone book into the phone. Motorola support engineers suggest to pay Verizon $50 per month to enable the Internet, then sync the phone book over the Internet, instead of USB cable. We are not ready to do that. Even with level 3 support engineers and support managers, they can not provide a URL to download KRZR driver, or email us the driver.

3)Voice dialing needs improvement. I think the best way for setup voice dialing is in the phone book. At each entry, you should be able to tag each entry with a voice prompt, so that you can use voice dialing easily. Right now, the voice dialing was trying to be smart by recongnizing your voice to English letters. So if you call "Bill Smith", you will need to speak clearly as "Bill Smith", if you want to say "call Billy", it will not work. What if the name is not that easy to pronouce? It will not work. When I only had one entry in the contact list, the voice calling works like a charm --"call home" from the bluetooth headset automatcially called the number. When I has typed 10 contacts in the phone, now, the voice dial get confused and not dialing. I think Moto needs to redesign this part, so that user can use whatever the voice prompt for each phone book entry. Half smart thing is the worst thing.

Other than these, I like this phone much better than others.

* Great Look and Design
* Long Battery
* Very Good Reception
* Very Good Voice Quality and Speakerphone
* Very Good with Bluetooth
* Good as music player




no complaints...it does all the essentials perfectly, the music player is fantastic, and the design feels solid and looks great.

im too lazy to write a long review but this phone is nice so get it!